The Appeal Process has five steps. The first three must be followed before the Appeals, Conduct & Grievances Committee will consider any request. This chain of command principle is designed to resolve issues at the earliest stage possible before a full committee determination becomes necessary.
|Stage 1||Students are required to have attempted to resolve the issue with their lecturer in the first instance. It is expected that the majority of problems will be resolved at this stage.|
|Stage 2||If there is an unsatisfactory outcome at stage 1 then the student should attempt to resolve the issue with the relevant Program Coordinator.|
|Stage 3||If there is an unsatisfactory outcome at stage 2 then the student may lodge a formal request for appeal with the Appeals, Conduct & Grievance Committee.|
|Stage 4||If the outcome of Stage Three is seen as unsatisfactory, students are able to have matters dealt with by the Deputy Vice Chancellor (Academic Operations). This request must be made in writing.|
|Stage 5||If the outcome of all previous stages is still seen as unsatisfactory, students are able to have matters dealt with by an external appeals process. There is one process for domestic students and another for international students.|
Provided free of charge by the Council for Private Education Inc. (COPHE), the process takes place within twenty days, once COPHE has the grievance to hand, or within a time agreed upon by the student and the Chair of Academic Appeals, Conduct and Grievances. Students may ask someone to accompany them to any meetings with COPHE.
Contact details are:
Kay Knight - Executive Assistant to the CEO
Council of Private Higher Education Inc.
Suite 59, Level 5, 47 Neridah Street
Chatswood NSW 2067
Phone: (02) 8021 0841 | Mob: 0412 715 034
Email: [email protected] | Web: cophe.edu.au
Once COPHE has reviewed the grievance it provides a report to the student within twenty working days of hearing; the report comprises recommendations that are designed to resolve the grievance. COPHE forwards the report to the Deputy Vice Chancellor (Academic Operations) for ratification and further action; it explains the nature and extent of the COPHE intervention. Within five working days of receiving the report, and on request, the Deputy Vice Chancellor (Academic Operations) will make it available. If the grievance remains unresolved despite COPHE’s intervention, the matter may be referred to an external agency such as the Anti-Discrimination Board or the Department of Fair Trading.
International students should contact the Overseas Students Ombudsman who provides an external complaint and appeals process for overseas students. The Ombudsman may be contacted through the OSO website: www.oso.gov.au
Records of all grievances are maintained by the College for a period of no less than five years.
Parties may consult the record after notifying the Registrar of their request.
Only the Request for Academic Appeals, Conduct & Grievance form is acceptable for lodging an appeal. All supporting documentation must be attached. All documentation must be in English or accompanied by an officially certified English translation of the original document.
A Request for Appeal can only be made based on one or more of the following criteria:
If none of these criteria have been addressed on the Request form then the Appeal will not be considered.
Refer to the Appendix for details of these categories
The general reason for the policy is to provide a streamlined and coherent set of guidelines for dispute resolution on all academic matters. Its intent is to provide a flexible process where an aggrieved person is able to follow a chain of command process in pursuit of a determination. It is expected that by doing so, the vast majority of issues can be solved by consultation at the earliest stages of the process
The policy applies to all current and past students
The procedures comprising the policy do not limit any rights to action under consumer protection laws, or circumscribe rights to other legal remedies. Neither do the procedures replace or modify the procedures or responsibilities that arise under state law, or other statutory sources, or policies related to the provision of higher education.
|A C & G||Appeals, Conduct & Grevance|
|Appeal||A resort to a higher authority for sanction, corroboration, or a decision|