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Student Handbook > Student - Academic Policies
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The International College of Management, Sydney (“ICMS” or “the College”) is committed to developing and maintaining an effective, timely and equitable academic appeals handling system which is easily accessible to all students. Its intent is to provide a flexible process where an aggrieved person is able to follow a chain of command process in pursuit of a determination. It is expected that by doing so, the vast majority of issues can be solved by consultation at the earliest stages of the process.

The College aims to:

  • Set in place an academic appeals handling system that is client focussed and helps the College prevent appeals from recurring;
  • Ensure that any appeals are resolved promptly, objectively, with sensitivity and in complete confidentiality;
  • Ensure that the views of all parties are respected and that any party to an appeal is not discriminated against nor victimised;
  • Ensure that there is a consistent response to appeals.

ICMS ACADEMIC APPEALS POLICY AND PROCEDURES

This Policy applies when a student seeks to appeal:

  1. A result after review of an academic assessment task; or
  2. A result of examination; or
  3. A refusal for a requested Deferred Examination or Assessment under the Deferred Examination/Assessment Policy; or
  4. Penalties applied to a finding of a breach of academic honesty; or
  5. On any other academic matter deemed by the Registrar to be an academic appeal rather than a grievance under the Student Grievance Handling Policy and Procedures.

Stage 1 – Informal

  1. In the first instance students should approach the relevant staff member who has marked the assessment or final examination; refused the deferred examination or assessment request; applied the penalty for breach of academic honesty; or other academic matter arising under this policy.
  2. If the student is seeking a review of an assessment mark or an examination mark and there is no satisfactory resolution after meeting with the relevant staff member, then the student may escalate the matter with the Head of School or other senior staff member.
  3. If there is no satisfactory resolution, then the student may lodge an appeal on the prescribed form with the Registrar within five (5) working days of formal notification of a final examination mark; within ten (10) working days of formal notification of the assessment decision; or within ten (10) working days on any other academic matter arising under this policy.

Stage 2 – Formal

Students must use the official Application for Appeal under ICMS Academic Appeals Policy and attach relevant supporting documentation. The Form will be found on the Forms site on the ICMS Portal or from the Student Services Reception. The document is to be sent to [email protected] where it will be a ticketed item and registered into the online system.

Upon receipt of an appeal, the Registrar will seek a determination of the Deputy Vice-Chancellor (Academic Operations) (DVC (AO)) as to whether:

  1. The DVC (AO) will review the case and make a finding without advice from the Academic Appeals Committee; or
  2. The DVC (AO) will consider other avenues of resolution. Following other avenues of resolution being completed or unsuccessful and the matter having no satisfactory resolution, then the DVC (AO) will direct the matter to the Academic Appeals Committee; or
  3. The Registrar is to call an Academic Appeals Committee meeting to review the case and make a finding.

Within five working days of receiving advice from the DVC (AO) to constitute an Academic Appeals Committee, the Registrar will call a meeting of the Academic Appeals Committee. The Registrar’s Office will maintain documentation and carry out the administration of decisions made by the Academic Appeals Committee.

Students may make a request to the Registrar, in writing, to address the Academic Appeals Committee. Students will not be required to attend an Academic Appeals Committee as the appeal should be considered on the documentation, however, should a student seek to address the Academic Appeals Committee, they may bring a support person with them who must not be a lawyer or legal advocate.

Grounds for appealing an academic decision under this policy:

The grounds under which a student may appeal a decision:

  1. The student believes an error has occurred in the calculation of the grade; or
  2. The assessment decision is inconsistent with the published assessment requirements or assessment criteria; or
  3. Documentation, advice or evidence provided by the student, in support of the appeal, was not appropriately considered by the decision maker; or
  4. There are new or different grounds to those already considered by the original decision maker; or
  5. The rules of natural justice[1] have not been applied, being the rule against bias and the right to a fair hearing[i]; or
  6. Other reasonable grounds beyond the above.

 

International students

ICMS adheres to the requirements of the National Code of practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 (ESOS), in particular, Standard 8 of Part D.  ICMS will begin the process of addressing the appeal within 10 working days of receiving the formal written lodgement of the appeal.

The student’s enrolment will be maintained while the process is ongoing. ICMS will advise the student of an independent external organisation/s availability to hear any further appeal when the internal process has been completed, if the student remains dissatisfied.

Final Appeal to the CEO

If a student remains dissatisfied with the outcome of the Academic Appeals Committee, they may appeal to the CEO only on the grounds of a failure to provide natural justice resulting in a failure of procedural fairness in the carrying-out of the Academic Appeal Policy procedures.

The CEO’s decision is the final internal appeal right of the student. External avenues for further appeal are available. For international students there is the Overseas Student Ombudsman. For domestic (Australian students), the Registrar will advise the student, in writing, of the available services for external appeals.

If instructed, ICMS will adopt and implement the recommendations arising from the external appeal.

Administration and roles

All decisions relating to reviews of assessment or final grades will be compiled by the Registrar on behalf of the Academic Appeals Committee, for reporting to the Teaching and Learning Committee and the Academic Board.

 

[1] The rules of natural justice will be adhered to. These two rules of natural justice are: (1) the rule against bias and (2) the right to a fair hearing. In practice, this means that natural justice requires ICMS to uphold a duty to act fairly in applying the policy and procedures for the purpose of handling a grievance from a student.

 

The Deputy Registrar may act in the role of Registrar, if required.

The Associate Dean (Teaching and Learning) may act in the role of the DVC (AO), if required.

Timeframe for Responses and Actions

  1. A formal appeal must be made in writing, to the Registrar, within five (5) working days of a final examination mark; or within ten (10) working days of formal notification if an assessment mark; or within ten (10) working days on any other academic matter arising under this policy.
  2. Only in exceptional circumstances will requests to lodge the required form, outside of the required number of working days, be considered by the Registrar.
  3. Receipt of the request for a review or appeal will be acknowledged in writing within two (2) working days of receiving the fully completed form.
  4. The request for a review or appeal will be referred to the DVC (AO) within two days of the Registrar receiving the fully completed form.
  5. If an Academic Appeals Committee is to be formed, then within five (5) working days of receiving advice from the DVC (AO), the Registrar will constitute and hold an Academic Appeals Committee meeting.
  6. All reasonable measures will be taken to finalise the process as soon as practicable. If there is a lengthy delay of more than ten (10) working days from the lodging of a request for review or appeal, the student will be advised in writing of the delay and the expected time of completion.
  7. The student will be advised in writing of the outcome with reasons by the Registrar within ten (10) working days at the conclusion of that stage of the appeal.

 

REPORTING and REVIEW

Reporting on Appeals is to the Teaching and Learning Committee and the Academic Board each Trimester, Semester and AEP Study Period.

This procedure is to be reviewed annually commencing 1st November, 2016.

Policy Coverage

This policy applies to current students of the College. This policy applies regardless of the location of the College campus, the mode in which they study or their place of residence. This policy has two sections:

  1. It applies to assessment tasks during a trimester, semester or an AEP study period; and
  2. It also applies to final examinations at the end of the a trimester, semester or an AEP study period.

The terminology and usual meanings of words, expressions and acronyms is noted in the Glossary of Terms contained within the Student Handbook.

However for reference an Academic Appeal can be defined as: a request for a review of a decision taken by an academic or academic body charged with making decisions about assessments.

Further reading
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Application for Appeal under ICMS Academic Appeals Policy
Links
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Special Consideration