The International College of Management, Sydney (“ICMS” or “the College”) is committed to developing and maintaining an effective, timely and equitable academic appeals handling system which is easily accessible to all students. Its intent is to provide a flexible process where an aggrieved person is able to follow a chain of command process in pursuit of a determination. It is expected that by doing so, the vast majority of issues can be solved by consultation at the earliest stages of the process.
The College aims to:
ICMS ACADEMIC APPEALS POLICY AND PROCEDURES
This Policy applies when a student seeks to appeal:
Stage 1 – Informal
Stage 2 – Formal
Students must use the official Application for Appeal under ICMS Academic Appeals Policy and attach relevant supporting documentation. The Form will be found on the Forms site on the ICMS Portal or from the Student Services Reception. The document is to be sent to [email protected] where it will be a ticketed item and registered into the online system.
Upon receipt of an appeal, the Registrar will seek a determination of the Deputy Vice-Chancellor (Academic Operations) (DVC (AO)) as to whether:
Within five working days of receiving advice from the DVC (AO) to constitute an Academic Appeals Committee, the Registrar will call a meeting of the Academic Appeals Committee. The Registrar’s Office will maintain documentation and carry out the administration of decisions made by the Academic Appeals Committee.
Students may make a request to the Registrar, in writing, to address the Academic Appeals Committee. Students will not be required to attend an Academic Appeals Committee as the appeal should be considered on the documentation, however, should a student seek to address the Academic Appeals Committee, they may bring a support person with them who must not be a lawyer or legal advocate.
Grounds for appealing an academic decision under this policy:
The grounds under which a student may appeal a decision:
ICMS adheres to the requirements of the National Code of practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 (ESOS), in particular, Standard 8 of Part D. ICMS will begin the process of addressing the appeal within 10 working days of receiving the formal written lodgement of the appeal.
The student’s enrolment will be maintained while the process is ongoing. ICMS will advise the student of an independent external organisation/s availability to hear any further appeal when the internal process has been completed, if the student remains dissatisfied.
Final Appeal to the CEO
If a student remains dissatisfied with the outcome of the Academic Appeals Committee, they may appeal to the CEO only on the grounds of a failure to provide natural justice resulting in a failure of procedural fairness in the carrying-out of the Academic Appeal Policy procedures.
The CEO’s decision is the final internal appeal right of the student. External avenues for further appeal are available. For international students there is the Overseas Student Ombudsman. For domestic (Australian students), the Registrar will advise the student, in writing, of the available services for external appeals.
If instructed, ICMS will adopt and implement the recommendations arising from the external appeal.
Administration and roles
All decisions relating to reviews of assessment or final grades will be compiled by the Registrar on behalf of the Academic Appeals Committee, for reporting to the Teaching and Learning Committee and the Academic Board.
 The rules of natural justice will be adhered to. These two rules of natural justice are: (1) the rule against bias and (2) the right to a fair hearing. In practice, this means that natural justice requires ICMS to uphold a duty to act fairly in applying the policy and procedures for the purpose of handling a grievance from a student.
The Deputy Registrar may act in the role of Registrar, if required.
The Associate Dean (Teaching and Learning) may act in the role of the DVC (AO), if required.
Timeframe for Responses and Actions
Reporting on Appeals is to the Teaching and Learning Committee and the Academic Board each Trimester, Semester and AEP Study Period.
This procedure is to be reviewed annually commencing 1st November, 2016.
This policy applies to current students of the College. This policy applies regardless of the location of the College campus, the mode in which they study or their place of residence. This policy has two sections:
The terminology and usual meanings of words, expressions and acronyms is noted in the Glossary of Terms contained within the Student Handbook.
However for reference an Academic Appeal can be defined as: a request for a review of a decision taken by an academic or academic body charged with making decisions about assessments.